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Help Center

General Questions

Registering an Account

To register an account with FixMyKite you can click on "Create an Account" located at the top of each page or click the link below.
https://www.fixmykite.com.au/customer/account/create/ 

Logging In

To login to FixMyKite click "Log In" located at the top of each page or click the link below.
https://www.fixmykite.com.au/customer/account/login/
 

Recovering your Account or Log In

To recover your Account or Log In details please follow the link below, you will need to know your Email Address and a new password will be sent to you.
https://www.fixmykite.com.au/customer/account/forgotpassword/

Placing Orders

To place an order with FixMyKite add any product you would like to purchase to your shopping cart, once you've finished selecting your items proceed to the Checkout and enter your details.

If you have an existing account you can then log in with those details, if you do not have an existing account one will be created as part of the order process.

Tracking Orders

All Parcel orders through FixMyKite can be tracked, we email tracking details on dispatch to your account's email address. You can also track all orders through "My Orders," open the order you wish to track and there will be a tracking link.

When will you Ship My Order?

Orders placed before 2:00PM AEST (Melbourne) are shipped same day Monday - Friday.  

 

Contacting FixMyKite

Use the Contact Us page to lodge an inquiry directly with us or the Live Chat on our website, both these methods are the fastest way to contact us. Alternatively we are also contactable via Facebook and Instagram Messenger.